How It Works for Establishments

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Written by: Jorge Demetrio
Category: How We Work
Hits: 7

Last updated: 15 June 2026

Hotel Restaurante connects your business to thousands of tourists and visitors looking for places to stay, eat and have fun. As a tourism classifieds platform, we offer a showcase, relationship tools and a complete CRM so you can attract, convert and retain customers. Here is the step by step to get started.

1. Register your company

Create your account for free and register your establishment — hotel, guesthouse, restaurant, bar, park, event or attraction. Provide the type of business, the category (cuisine, accommodation profile, etc.) and the location. In just a few minutes your company will appear in searches by type, cuisine and region.

2. Build a profile that sells

A complete profile gets more visits and bookings. Take care over the details:

  • High-quality photos of the venue, façade and standout features;
  • Rooms and accommodation, with descriptions, amenities and prices;
  • Menu and products, organised by category;
  • Opening hours, contact methods and social media;
  • Replies to visitors' reviews, showing that you pay attention.

3. Receive bookings and messages

Interested customers can request bookings and appointments and send messages directly through the platform. You keep track of everything in a centralised dashboard, reply via chat and maintain the history of each contact. Remember: Hotel Restaurante is an intermediary — the negotiation and the transaction take place between you and the customer.

4. Use the CRM to grow

Turn contacts into repeat customers with our integrated CRM:

  1. Leads: capture and organise potential customers coming from your profile, from searches and from social media;
  2. Campaigns: segment your audience by interest, location and history;
  3. Broadcasts: send email and SMS with promotions, news and booking reminders;
  4. Reports: track visits, conversions and campaign performance in real time.

5. Plans and featured listings

Boost your visibility with paid plans and featured listings, which place your establishment at the top of search results and in premium areas of the platform. Payments are processed securely via MercadoPago. Choose the ideal plan for the size of your business and change it whenever you wish.

6. Best practices

  • Keep your photos, menu and availability always up to date;
  • Respond to messages and requests promptly;
  • Encourage reviews and reply to all of them courteously;
  • Use stories and social media to promote offers and news;
  • Analyse your CRM reports to fine-tune your campaigns.

Ready to welcome more customers? Register your establishment now and bring your business to tourists from Brazil and around the world. If you have any questions, contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Security and Trust

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Written by: Jorge Demetrio
Category: How We Work
Hits: 9

Last updated: 15 June 2026

Hotel Restaurante (www.hotelrestaurante.com.br), a brand operated by Sobieski Produções e Desenvolvimento em TI Ltda., company registration number (CNPJ) 43.810.141/0001-82, maintains this page to describe the security measures and the commitments to trust that we adopt with tourists, visitors and establishments. We stress that the platform is an intermediary for tourism classified listings: we are not a party to the bookings, appointments or transactions carried out between users and establishments, and we do not sell rooms, meals or products of our own.

1. Secure payments

Payments for paid plans, advertisements and other services contracted on the platform are processed by MercadoPago, a gateway with recognised security standards. We do not store complete credit card details on our servers; this information travels in encrypted form directly to the payment processor.

  • Encrypted communication via HTTPS/TLS at every stage of checkout.
  • Processor compliance with card industry standards.
  • Confirmations and receipts recorded for your transparency.

2. Verification and moderation

We adopt registration verification and content moderation routines to reduce fraud, fake profiles and misleading advertisements.

  • Validation of email and establishment data.
  • Review of photos, menus, descriptions and reported reviews.
  • Removal of content that breaches our Terms of Use or the law.
  • Suspension of repeat-offending accounts or those showing signs of bad faith.

3. Data protection and privacy (LGPD)

We process personal data in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018). The data controller is Sobieski Produções e Desenvolvimento em TI Ltda. and our Data Protection Officer (DPO) is Jorge, who can be contacted at the email address This email address is being protected from spambots. You need JavaScript enabled to view it..

  • We collect only the data necessary for the purposes stated.
  • You may request access to, correction, portability and deletion of your data.
  • We do not sell your personal data to third parties.

4. Encryption and anti-fraud mechanisms

  • Encryption of sensitive data in transit and at rest, according to the nature of the information.
  • reCAPTCHA on registrations and public forms to curb bots and abuse.
  • Passwords stored in a protected manner, never in plain text.
  • Monitoring of suspicious activity and audit logs.

5. Reporting content

If you come across a profile, advertisement, review or message that you consider false, offensive, illegal or in breach of rights, use the reporting tools available on the item or write to This email address is being protected from spambots. You need JavaScript enabled to view it.. We review every report and may remove the content and penalise the responsible account.

6. Safety tips for bookings and appointments

  1. Check the reviews and the full profile of the establishment before deciding.
  2. Prefer to complete payments through the official channels indicated on the platform.
  3. Be wary of requests for advance payment through external or informal means.
  4. Keep receipts and the history of conversations.
  5. Remember: Hotel Restaurante only connects the parties and does not guarantee the performance of the service contracted directly with the establishment.

7. Safety tips for matching and the social network

  1. Do not share sensitive data (documents, passwords, banking details) in the chat or in stories.
  2. Prefer first dates in public places and let someone you trust know.
  3. Block and report profiles with abusive or suspicious behaviour.
  4. Be wary of requests for money, "emergencies" or stories designed to elicit pity.
  5. You control who sees your profile and you can undo matches at any time.

8. Limitation of liability

As an intermediary for classified listings, Hotel Restaurante is not a party and is not liable for bookings, appointments, quality of services, or the conduct of users or establishments. The measures described here reduce risks but do not completely eliminate the possibility of fraud or improper conduct by third parties. Always act with prudence.

9. Applicable law and jurisdiction

This page is governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of São Paulo/SP are elected to settle any disputes, with the waiver of any other, however privileged it may be.

How It Works for Guests

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Written by: Jorge Demetrio
Category: How We Work
Hits: 8

Last updated: 15 June 2026

Hotel Restaurante is a tourism classifieds platform that connects you with hotels, guesthouses, restaurants, bars, parks, events and attractions. This guide shows you, step by step, how to make the most of every feature available to guests and visitors. Remember: we are intermediaries — we showcase the establishments and make it easy to get in touch, but bookings and transactions take place directly between you and the establishment you choose.

1. Create your free account

The first step is simple and free. With an account you unlock personalised searches, bookings, reviews and the platform's social network.

  1. Click Sign up at the top of the site.
  2. Enter your name and email, and create a secure password.
  3. Confirm your email using the link we send you.
  4. Complete your profile with a photo and travel preferences to receive better suggestions.

2. Search for hotels, restaurants and places

Use the search to find exactly what you are looking for, wherever you want to go.

  • By type: hotel, guesthouse, restaurant, bar, park, event or attraction.
  • By cuisine: filter restaurants by culinary style (Italian, Japanese, Brazilian and much more).
  • By location: city, neighbourhood or proximity to your current position.

Refine the results by combining filters and sort by relevance, rating or distance.

3. View the establishment's profile

Every establishment has a complete profile so you can decide with confidence. On it you will find:

  • Photos of the venue, rooms and dishes.
  • Menus and available products, where applicable.
  • Rooms and their features (in the case of accommodation).
  • Reviews and comments from other visitors.
  • Contact details, opening hours and location on the map.

4. Book or schedule

When you find the ideal place, request your booking or scheduling directly from the profile.

  1. Choose the dates, time and number of people.
  2. Review the details and the conditions stated by the establishment.
  3. Confirm the request; where online payment applies, it is processed securely via MercadoPago.
  4. Track the status of your booking through your account.

The booking, cancellation and payment conditions are set by the establishment itself.

5. Connect: social match, friends and chat

Travelling is better with company. The platform's social network helps you meet people with similar interests.

  • Match with other travellers through a simple likes system.
  • Add friends and build your network.
  • Chat through the integrated chat and arrange experiences together.

6. Leave reviews and share stories

After your experience, help the community and capture your moments.

  • Leave an honest review about the establishment.
  • Post stories with photos and videos from your trip.
  • Inspire other visitors and discover new destinations.

That's it! Now just explore Hotel Restaurante and enjoy every destination. If you have any questions, get in touch with us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..