Last updated: 15 June 2026
These Terms of Use for Establishments (hereinafter the "Terms") govern the relationship between the Hotel Restaurante platform (https://www.hotelrestaurante.com.br), operated by Sobieski Produções e Desenvolvimento em TI Ltda., registered under CNPJ No. 43.810.141/0001-82 (hereinafter the "Platform", "we" or "Hotel Restaurante"), and any legal entity or individual entrepreneur who registers to advertise, promote or commercialise their services through the Platform (hereinafter the "Establishment", "Advertiser" or "you"). Reading this document in full and with due care is an essential condition for using the services intended for businesses.
1. Acceptance and definitions
By completing registration, activating an establishment profile, subscribing to plans, publishing advertisements or otherwise using the business features of the Platform, you declare that you have read, understood and fully accept these Terms, as well as the Privacy Policy and other applicable policies. If you do not agree with any provision, you must not use the services for establishments.
For the purposes of these Terms, the following definitions apply:
- Platform: the set of websites, applications, systems and services offered under the Hotel Restaurante brand.
- Establishment: a hotel, guesthouse, restaurant, bar, park, event organiser, tourist attraction or other business that uses the Platform to promote its services.
- User or Visitor: a tourist, consumer or individual who uses the Platform to search for, contact, book or review establishments.
- Advertisement or Listing: each listing, profile, offer, menu, room, product or content published by the Establishment.
- Establishment Content: texts, images, photos, videos, logos, prices, descriptions and other materials uploaded by the Advertiser.
2. Eligibility and company registration
Registration as an Establishment is intended exclusively for duly constituted legal entities or properly registered individual entrepreneurs. By registering, you declare and warrant that:
- You have the legal capacity and sufficient powers of representation to bind the company to these Terms;
- The information provided, including the company name, trading name, CNPJ, address, telephone numbers, email and legal representative, is true, accurate, complete and up to date;
- You keep your registration status in good standing with the competent authorities and hold the licences, permits and authorisations required to carry out your activity;
- You are solely responsible for safeguarding and keeping confidential your access credentials, being liable for all actions taken on your account.
The Platform may, at any time, request supporting documents and suspend or refuse registrations showing signs of irregularity, fraud or false information. Inaccurate CNPJ or registration data authorises the immediate suspension of the profile.
3. Role of the Platform
Hotel Restaurante is a tourism classifieds platform and technological intermediary that connects Users and Establishments. The Platform is not a party, supplier, service provider, seller, hotelier or restaurant in the bookings, appointments, accommodation, meals or any transactions entered into between Users and Establishments.
Owing to its intermediary nature, the Platform:
- Does not sell its own rooms, meals, tickets or products;
- Does not hold the stock, availability, price control or service conditions of the Establishments;
- Does not guarantee the conclusion, confirmation or fulfilment of any booking or order;
- Is limited to providing tools for promotion, search, contact, social networking, matching, chat, stories, CRM, campaigns and payment processing through third parties.
The consumer relationship, where it exists, is established directly between the User and the Establishment, with the latter being fully responsible for fulfilling the obligations it has undertaken.
4. Obligations of the Establishment
The Establishment undertakes to:
- Keep advertisements truthful, up to date and not misleading, including descriptions, photos, amenities, menus, rooms and products;
- Disclose correct, complete and current prices, with a clear indication of taxes, fees and any conditions;
- Keep its availability and calendar up to date, honouring accepted bookings and appointments;
- Provide appropriate, courteous and timely service to Users, responding to contacts, leads and messages;
- Fully comply with the applicable legislation, including consumer protection, health, tax, labour, environmental and tourism/hospitality rules;
- Issue the required tax documents and be responsible for all taxes levied on its operations;
- Not transfer to third parties the risks and responsibilities inherent to its activity.
The Establishment is solely and exclusively responsible for the quality, safety, legality and truthfulness of the services and products offered, releasing the Platform from any resulting liability.
5. Advertisements, paid plans and featured placements
The Platform offers free and paid plans, as well as features for featured placement, positioning and advertising. The characteristics, limits and prices of each plan are disclosed at the time of subscription and may be revised upon prior notice.
- Subscribing to paid plans and featured placements does not guarantee a specific volume of visits, leads, bookings, sales or commercial results;
- Positioning in search results may take into account relevance, the quality of the advertisement, reviews, the subscribed plan and other technical criteria;
- Advertising content must comply with the legislation and may not be misleading, abusive or offensive;
- The Platform may, at its discretion, refuse, moderate or remove advertisements and materials that breach these Terms or the law.
6. Bookings and cancellations
The booking and appointment features are intermediation tools. The confirmation, performance, rescheduling, no-show and cancellation of bookings are governed by the specific policies of each Establishment, which must be clearly communicated to the User.
It is the sole responsibility of the Establishment to:
- Define and disclose its booking, cancellation, refund and penalty rules;
- Honour confirmed bookings and manage its availability;
- Resolve directly with the User any disputes, complaints or refund requests.
The Platform is not liable for overbooking, unavailability, failure to honour bookings or discrepancies between what was advertised and what was actually provided.
7. Commissions and payments via MercadoPago
Payments for plans, featured placements and, where applicable, for intermediated transactions, are processed through MercadoPago, a third-party payment gateway, subject to its own terms and fees. By using this feature, the Establishment agrees to the provider's conditions.
- Any applicable commissions, service charges or fees will be disclosed in advance and may be deducted from the amounts transferred;
- Settlement deadlines, transfers, refunds and chargebacks follow the rules of MercadoPago and of the payment arrangements;
- The Establishment is responsible for keeping its banking and tax details correct in order to receive payments;
- The Platform is not responsible for failures, delays, blocks or unavailability attributable to the payment gateway or to financial institutions.
8. Establishment Content and licence of use
The Establishment retains ownership of the Content it publishes. However, by uploading it to the Platform, it grants Hotel Restaurante a worldwide, non-exclusive, royalty-free, sublicensable licence for the term of legal protection, to host, store, reproduce, adapt (including resizing and technical optimisation), translate, publish and display such Content on the Platform's channels and in promotional materials, for the purpose of operating and promoting the services.
The Establishment declares and warrants that it holds all rights over the Content, including over images, trademarks, photos and texts, and that its publication does not infringe the rights of third parties. The Establishment releases the Platform from any claim relating to the ownership or use of the Content it provides.
9. Intellectual property
The Hotel Restaurante brand, the software, the source code, the design, the interfaces, the databases, the search and matching algorithms and all elements of the Platform are the exclusive property of Sobieski Produções e Desenvolvimento em TI Ltda. or of its licensors, protected by intellectual property legislation.
The Establishment is prohibited, without express written authorisation, from: copying, reproducing, modifying, decompiling, reverse engineering, commercially exploiting, performing mass data extraction (scraping) or creating derivative works from the Platform. The content licence granted by the Establishment does not transfer to it any right over the Platform's intellectual property.
10. Prohibited conduct
The Establishment is expressly prohibited from:
- Publishing false, misleading, offensive, discriminatory or illegal information;
- Advertising prohibited services or products, those without a licence or those that infringe the rights of third parties;
- Manipulating reviews, creating fake profiles or artificially inflating reputation, leads or metrics;
- Engaging in unfair competition, spam, harassment or abusive approaches to Users;
- Using the Platform for purposes other than the legitimate promotion of its activity;
- Attempting to circumvent security, billing or moderation mechanisms or the payment gateway's controls;
- Collecting or processing User data in breach of data protection legislation.
11. Suspension and termination
The Platform may, at its sole discretion and without prejudice to other measures, warn, moderate content, suspend or terminate the registration and advertisements of any Establishment that breaches these Terms, the applicable legislation or that poses a risk to Users, to third parties or to the Platform itself.
The Establishment may request the closure of its account at any time. Termination, for any reason, does not release the parties from the obligations undertaken up to the date of termination, including amounts due. Certain data may be retained for the period required by law or for the regular exercise of rights.
12. Limitation of liability and disclaimers
To the fullest extent permitted by law, Hotel Restaurante is not liable for:
- Acts, omissions, quality, safety, legality or truthfulness of the services, products and information of the Establishments;
- Negotiations, bookings, transactions, disputes or damages occurring directly between Users and Establishments;
- Commercial results, loss of profits, expected revenue or volume of leads, bookings or sales;
- Temporary unavailability, technical failures, internet interruptions or force majeure events;
- The conduct of third parties, including payment providers and other partners.
The Platform provides its services "as is", endeavouring to keep them available and secure, but without, however, guaranteeing uninterrupted or error-free operation. Any liability of the Platform is limited to the amounts actually paid by the Establishment in the twelve months preceding the event giving rise to the claim.
13. Data protection
The processing of personal data complies with the General Data Protection Law (Law No. 13.709/2018 - LGPD) and the Platform's Privacy Policy, which forms part of these Terms. When processing User data obtained through the Platform (leads, campaigns, mailings), the Establishment acts as an autonomous controller or as a joint controller, as the case may be, and must have an appropriate legal basis and respect the rights of data subjects.
The data controller is Sobieski Produções e Desenvolvimento em TI Ltda. The Data Protection Officer (DPO) is Jorge, who can be contacted at the email
14. Amendments to the Terms
The Platform may update these Terms at any time, to reflect legal, technical or business changes. The amendments take effect from the publication of the revised version, with an indication of the update date. Continued use of the services after they take effect implies agreement with the new version. Periodic review of this document is recommended.
15. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. The courts of the Judicial District of São Paulo/SP are elected to settle any disputes arising out of these Terms, with the waiver of any other, however privileged it may be, save for cases of unwaivable legal jurisdiction.
If you have any questions about these Terms, please contact us at the email