Last updated: 15 June 2026
Hotel Restaurante (www.hotelrestaurante.com.br), a brand operated by Sobieski Produções e Desenvolvimento em TI Ltda., company registration number (CNPJ) 43.810.141/0001-82, maintains this page to describe the security measures and the commitments to trust that we adopt with tourists, visitors and establishments. We stress that the platform is an intermediary for tourism classified listings: we are not a party to the bookings, appointments or transactions carried out between users and establishments, and we do not sell rooms, meals or products of our own.
1. Secure payments
Payments for paid plans, advertisements and other services contracted on the platform are processed by MercadoPago, a gateway with recognised security standards. We do not store complete credit card details on our servers; this information travels in encrypted form directly to the payment processor.
- Encrypted communication via HTTPS/TLS at every stage of checkout.
- Processor compliance with card industry standards.
- Confirmations and receipts recorded for your transparency.
2. Verification and moderation
We adopt registration verification and content moderation routines to reduce fraud, fake profiles and misleading advertisements.
- Validation of email and establishment data.
- Review of photos, menus, descriptions and reported reviews.
- Removal of content that breaches our Terms of Use or the law.
- Suspension of repeat-offending accounts or those showing signs of bad faith.
3. Data protection and privacy (LGPD)
We process personal data in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018). The data controller is Sobieski Produções e Desenvolvimento em TI Ltda. and our Data Protection Officer (DPO) is Jorge, who can be contacted at the email address
- We collect only the data necessary for the purposes stated.
- You may request access to, correction, portability and deletion of your data.
- We do not sell your personal data to third parties.
4. Encryption and anti-fraud mechanisms
- Encryption of sensitive data in transit and at rest, according to the nature of the information.
- reCAPTCHA on registrations and public forms to curb bots and abuse.
- Passwords stored in a protected manner, never in plain text.
- Monitoring of suspicious activity and audit logs.
5. Reporting content
If you come across a profile, advertisement, review or message that you consider false, offensive, illegal or in breach of rights, use the reporting tools available on the item or write to
6. Safety tips for bookings and appointments
- Check the reviews and the full profile of the establishment before deciding.
- Prefer to complete payments through the official channels indicated on the platform.
- Be wary of requests for advance payment through external or informal means.
- Keep receipts and the history of conversations.
- Remember: Hotel Restaurante only connects the parties and does not guarantee the performance of the service contracted directly with the establishment.
7. Safety tips for matching and the social network
- Do not share sensitive data (documents, passwords, banking details) in the chat or in stories.
- Prefer first dates in public places and let someone you trust know.
- Block and report profiles with abusive or suspicious behaviour.
- Be wary of requests for money, "emergencies" or stories designed to elicit pity.
- You control who sees your profile and you can undo matches at any time.
8. Limitation of liability
As an intermediary for classified listings, Hotel Restaurante is not a party and is not liable for bookings, appointments, quality of services, or the conduct of users or establishments. The measures described here reduce risks but do not completely eliminate the possibility of fraud or improper conduct by third parties. Always act with prudence.
9. Applicable law and jurisdiction
This page is governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of São Paulo/SP are elected to settle any disputes, with the waiver of any other, however privileged it may be.